Deck and Patio
We want you to know that we sincerely appreciate all your hard work and expertise in making our back area with deck and patio so beautiful. It looks like a different place. Already our family can see how we will be celebrating many happy occasions there. We appreciate all you and Rick and Nick have done.
Terry & Linda G.
November 1, 2013
Dear Mr. Moore:
I am writing to tell you how much we enjoyed working with you on this project. We absolutely love the new walkway and new landscaping. The new curved path, along with the circle designs have improved our front entryway tremendously. We've had many, many compliments and are so happy with the result. I told everyone how professional your team is. Not only did you finish the job on time, the guys always kept the area neat, and were happy to make any last minute changes that I requested. We are pleased to recommend your company to all of our friends and neighbors. The end result...two very happy clients!!
November 30, 2012
Skip and I want to thank you and your crew for the wonderful job that was done on our landscaping project. It was a large project and you and your crew kept it running smoothly. It’s completely changed the entire appearance of the house. The colors of the retaining walls, pavers and fieldstone tie in perfectly with our old farmhouse. You all did such a wonderful job of blending the new work with the existing stone. It’s exactly what I’d wanted to have that finished look. Our neighbors, friends and relatives can’t get over how beautiful it looks, and I can only imagine how great it’s going to look in the spring when the plantings all come back. Additionally, your placement of the boulders with the plantings is perfect! It was truly a joy to have such a nice crew at the house everyday and thank goodness they liked dogs. J I actually think the dogs miss them! Finally, the drainage work that you did for us in the fields has worked perfectly, for the first time in 18 years, no washouts!!!
Thanks so much! Happy Holidays!
Karen & Skip
May 23, 2011
When I came home tonight, I was blown away by the fantastic job your crew did on the patio. It looks gorgeous and really enhances the house. You had a brilliant concept to eliminate the step-up. Sandy said your crew is a pleasure to work with.
Dear Mr. Jones (bob)
I am writing this letter to let you know how happy my husband and i are with the landscaping of our backyard that was recently completed.
Kevin Moore was our designer and he listened to what we wanted and was able to capture all of our dreams. This project was very special to us as we wanted a memorial garden incorporated in the landscaping for our beloved so, Michael, who we lost in 2006. Kevin was very respectful in his design and gave us a special place for us to reflect on our memories. He even designed a dog house for our special little puppy, MJ, named after our son.
Steve Cook and crew carried out Kevins Plans. I have to say that the entire crew worked as a cohesive team and displayed professionalism and courtesy. They are a special group of very talented guys!
We have and will continue to recommend Carroll Landscaping to our friends and neighbors.
July 8, 2010
Dear Mr. Jones:
I have recently had a substantial landscaping and home improvement project completed at my home by your firm. I am delighted with the result.
The job was carefully designed and planned by Kevin Moore who followed up with me on a regular basis, including daily visits to the job site while the work was progressing. He was very helpful in assisting us with the scope of the project. The final result shows his level of expertise.
We had so many of your workers here that I am unable to name each and every one of them to compliment them on their workmanship and pleasant attitude. Calvin and his crew of skilled masons did a wonderful job installing new front steps and sidewalk pavers. They displayed an obvious pride in their work that is well deserved.
The crew that worked on the installation of the planting were equally agreeable and lost no time in getting their work completed. The carpenters were somewhat skeptical at the prospect of enclosing a brick chimney with vinyl siding, but upon the completion saw that their work greatly improved the appearance of the house.
I would not hesitate to recommend your firm to my friends and neighbors. I have received many compliments from my neighbors at the attractiveness of the installation.
As you undoubtedly know, your employees can make the company and the ones I had the pleasure of seeing reflect admirably the work ethic that makes that happen.
Very truly yours,
No Detail was too small
My wife and i would like to comment your company for the excellent job you did on our recent landscaping project. Kevin was very responsive to our needs and came up with a nice plan. We would particularly like to complement the foreman Calvin. He treated the job as if it were for his own house. No detail was too small to take care of. He is an outstanding representative of your companys quality, attention to detail, and work ethic. In addition, The wall he laid out is a graceful curve that fits into the landscape as if it were meant to go there. We were very impressed. All of your staff were a pleasure to deal with. We will certainly turn to your company for future landscaping projects.
Colin and Sandy
Back Patio with Seat Wall
August 17, 2010
Thanks for giving us extra pop-up emitter covers. As always, you go above and beyond what is expected in customer service.
May 21, 2010
Thank you so much for the landscaping work that you did for us. We are thrilled with the results! Your outstanding design has transformed our yard and home. We are also very pleased with the quality of the materials and work. And the work was completed much more quickly then we anticipated.
The services your company provided and the professionalism of your staff is truly exceptional.
We look forward to working with you again in the future.
William & Linda M.
Plan to completion
May 12, 2010
In November 2009, after I met Kevin and had my first project completed, I addressed my note of appreciation to you as “Dear Mr. Jones”. Now it is “Bob” because your teams make me feel like I am part of the family.
Last year, Kevin and I sat down and put a list together of all the projects that I needed done. In December 2009, Beth presented me with a landscape design plan. She is wonderful to work with and never minded my numerous questions and emails. She is extremely talented and you are lucky to have her on your team.
In April 2010, your landscaping team put in all new shrubs and plants in my front yard, demolished concrete basement steps and replaced with Techo-Bloc pavers and put river rocks under my existing screened-in porch. I can’t say enough good things about Calvin, Steve Jr. and Sean – the team who actually did the labor on the project. They worked hard, completed the job quickly and seemed very proud of the finished project. They actually talked about what they enjoyed about their jobs. How did you get so lucky to find guys like this? Because of Beth, Calvin, Steve Jr. and Sean, I have had people knock on my door asking for Kevin’s card.
When that project was completed, we had your Home Service group tear down an existing deck and replace it with TimberTech. Another great team – Scott and Gary completed this project. Again, these guys seemed to love their jobs and really paid attention to detail. The deck is absolutely beautiful. I’m not sure how you get such competent guys all working for the same company.
I am really happy that many people are asking for Kevin’s card because from sales to installation, your company provides world class service. No one can expect anything more than that.
I still have more projects – so I can’t wait until next spring!!
January 12, 2012
Hakan and I are so appreciative of everything you have done for us this past year. You are especially talented at you job and we were lucky to work with you. Each project you took on was completed beautifully from start to finish and the best part (and 1st time ever) was that we didn’t worry for one minute with you in charge. Our yard looks better then we could have imagined and all of the credit goes to you. Wherever we move to, we will keep you in mind for future projects. We can’t imagine working with anyone else.
Kara, Hakan, Maxine and Rosie(the dog) K.
May 24, 2011
Carroll Landscaping…I just wanted to tell you all how much I love my new landscaping! When I got home from work last week I could not believe my eyes! I did not know if I was at the right house. My yard looks totally different from before. My neighbors say it looks beautiful and wanted to know who did the job. I told them who and I will definitely refer you to others. Thanks for a gorgeous yard!.
Sincerely, Sarah B.
September 28, 2010
It’s me again. You already heard from me once this year but each time I get another project completed, I feel like I need to write another letter.
In August I had a paver patio and stone walkway installed by Steve Sr., A.J., Steve Jr. and Doug. They worked really hard in all that heat and never took breaks other than for lunch. You should be proud to have this team working for you. The patio and walkway look terrific and I have had tons of compliments from my neighbors. I have actually run out of Kevin’s business cards – I am now giving out photocopies.
In September, I had the backyard landscaped – based on Beth’s wonderful design. I think that I told you this before but I will say it again: you are lucky to have her working for you. Justin, Doug and Gary did all the planting. Once again, this team was outstanding. Justin made sure that I knew how to care for all the different plants and you couldn’t get harder workers other then these three guys.
I know that your company will only get bigger because of the great teams that you have working for you. They get the jobs done quickly and they make your customers extremely happy. A happy customer will only get you more customers that you can make happy.
Ellicott City, MD
August 17, 2010
We cant tell you how much we love my new patio and landscaping. It has changed not only the appearance of your yard, but also the pride we have in owning the best looking house on the block. The process was very painless, and you and Beth understood exactly what we were looking for in a patio. The neighbors have commented more than once on how beautiful everything looks. The crew of Chris, Evan Rick (Ricky Bobby), Calvin and the others that were on the job were wonderful to have working on our property. The crew's professionalism and genuine concern for our project more than exceeded our expectations. Hats off to each of them. If you ever need a reference for anyone, please give them our name. We would be more than happy to sing your praise and show off my beautiful patio and landscaping.
Joe and Gail
July 12, 2010
I would appreciate it if you would pass this note along to the owners of Carroll landscaping and all the people that worked on our patio and landscaping project.
I want to thank you and your crew for such a pleasant experience from our first meeting at the home show at the Howard county fairgrounds last fall to the last day of our project. I was extremely impressed with the level of customer service (something that is a rarity these days) and the "can do" attitude of everyone that had a part in this project. I had to laugh when mike said that he asked Chris to move one of the boulders about two inches to the right after everything was in place. Chris said, "whatever you want us to do, we can do." Of course, mike was only kidding but that goes to show the level of customer service you will provide to keep your customer happy.
I am just thrilled with the final product. So much so, I would like to ask you to design some landscaping for the front yard. This is not an immediate project, but something i will consider for the fall or next spring. So when you get some time, please give us a call.
Again, on behalf of myself and Mike, we want to say thank you for a job well done.
Dear Mr. Jones:
You do not know me, but i always send a letter when i have a really bad experience, and also when i have a really good one. I have not had to send many letters, but this time it is well deserved.
I met Keven moore at the Ho. Co. Fairgrounds. He is probably the best salesman that i have ever dealt with and i have had a lot of work done on my house. He came out to give me an estimate to fix a Techo-bloc paver front porch that was completed last year by another contractor. He too the time to explain what was wrong and what needed to be done to fix it. I signed the Contract the next day.
Kevin sent Steve and his crew to tear down the porch and rebuild it. I was so impressed with their professionalism and the way that they interact with the customer. Plus, the porch looks 100 times better than the first time around! The little things that they did to make your company stand out - like adding mulch to the flowerbeds in the front of the porch.
If you cloned Kevin, Steve and his crew, You would be the only landscaping business in town! I plan on having more work done by your company this coming spring. I can't wait to see the results!
I wont take up any more of your time, but i really did need to send you this letter. Please tell Kevin, Steve and the rest of the guys that i thought they were wonderful!
June 27, 2010
Thank you for the amazing transformation you made to our backyard! When we compare the current yard to what it was before, we can hardly believe it is the same space. What was little more then a mud pit on rainy days is now an outdoor sanctuary.
The beauty and quality of the design speaks for itself. What is perhaps most remarkable is all the professionalism and attention to detail your employees provided to bring the design to life. Your outstanding customer service began at the first meeting, in which we walked through the property and you carefully noted all our requirements and preferences. You came back with a design that exceeded our expectations and was head and shoulders above the ordinary designs proposed by other companies. The excellent customer service continued through the construction phase. Your foreman patiently answered each of our questions and immediately addressed any concerns we had. Furthermore, your construction crew was very professional, meticulously leaving the property in neat order at the end of the work day. Remarkably, the service did not stop once the construction was over. You went the extra mile to make sure our bell was in the best working order before installing it. It felt like you were handling this job as if you were caring for your own property.
Thank you again for the exceptional service you provided. We have enthusiastically recommended you to our family and friends and look forward to working with you on a design for the front yard.
Liz and Larry N.
November 30, 2010
I was totally impressed with this company. They were very professional and delivered even more than we expected. They finished the job well within the time frame that they estimated. We have a large dog, and they left the yard in good dog friendly condition, every day when they left. The finished project turned out even better than we expected. Our project manger was on site every day and the job foreman was very qualified to handle everything that came up. I can not say enough good things about this company. I would highly recommend them to anyone who is looking for a quality landscaping company.
October 28, 2010
My husband and I started with a few ideas. The experts at Carroll Landscaping took us in another direction that far exceeds our expectations and anything we could have imagined. We now have a backyard oasis that our family will enjoy for years to come. The company's professionalism, reliability and superior end product have been impressive.